The Glowforge Help & Learning Center has a wealth of information available by browsing, using the search bar, or talking to the Glowforge Assistant by clicking on the chat icon in the bottom-right corner of your screen. If you can't find what you're looking for, please let us know! You can open a ticket with one of our Glowforge experts here. Our team is standing by and ready to help you!

I haven’t heard back from Support. What should I do?

Are you waiting for a response?

Oh no! We know that it’s important when you contact us. We reply to messages as quickly as possible, but if it’s a complicated topic that we have to research, it can take a bit longer.

Has the message been filtered?

If you haven’t already, we recommend that you check your spam folder. That’s the most common reason for missing replies.

• Check your spam folder.
• Go to your inbox and search your messages for “from: glowforge.com"
  

If you still haven’t heard back

In the unlikely case that you haven’t heard from us after 3 days, and you’ve checked and are certain that our emails aren’t getting filtered, that’s not normal.

In that case, please let us know by replying in to your original message so we can check on your ticket and get back on track.

Please note: Submitting multiple tickets for the same issue may delay responses.