How to Contact Support


We understand that sometimes you may have questions or concerns about your Glowforge product or services. That's why we created the Help & Learning Center to get you the answers you need quickly and have a dedicated customer support team ready to assist you when you need a more personal touch.

The Help & Learning Center has a wealth of information available to you 24/7/365. You can find information on a variety of topics by browsing, using the search bar, or chatting with the Glowforge Virtual Assistant by clicking on the chat icon in the bottom-right corner of your screen. 

If you find you still need help getting an answer, reach out to one of our Glowforge experts! We have a variety of contact options to fit your needs:

 

Phone Support

For those who prefer a more personal touch, our phone support option allows you to speak directly with a customer support representative.

Phone support is available Monday - Friday 8am - 3pm PST

Here's how to reach us by phone:

  • Call us at +1 855-338-2122
  • Listen to the automated menu and select the appropriate option for the support you need.
  • You will be connected to a Glowforge expert who will assist you with your inquiry.

Please keep in mind that during peak times, there may be a short wait before connecting with an agent. However, our team will make every effort to minimize any delays and provide you with prompt assistance.

 

Email Support

Email support is a convenient and efficient way to get assistance. Whether you have a specific question, need help with a technical issue, or simply want some guidance, our customer support team is here to help. To reach us via email, follow these simple steps:

  • Click this link: Submit a Request.
  • Fill out the contact form, providing as much detail as possible about your inquiry.
  • Be sure to include your full name, the email address you used to sign in to your Glowforge account, and any relevant order or account details.
  • Click on the Submit button.

Our customer support team will review your email and respond as quickly as possible, typically within 24 to 48 hours. Please note that response times may be longer during weekends and holidays.

We strive to make it as easy as possible for you to reach our customer support team. Whether you prefer email, live chat, or phone, we are here to help you find the answers you need. Feel free to reach out to us, and we will be more than happy to assist you with any questions or concerns you may have.


Was this article helpful?