Glowforge Premium Account, Pricing, and Payments FAQ

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Are you interested in enrolling in Glowforge Premium, but have some questions? Or, are you already enrolled and have questions about how to manage your account? Below are answers to some frequently asking questions regarding Glowforge Premium accounts, pricing, and payments. 

 

Pricing & Payment Questions

How Much Does Glowforge Premium Cost?

Glowforge Premium costs $50 per month or $600 for an annual subscription.

However, we’re offering an incredible discount on the annual subscription, available for $239 in a single payment for the year, which works out to be less than $20 per month. Customers in the UK are charged in GBP. 

 

How do I update my payment method?

You can manage your account, add a new payment method, and cancel your subscription directly from the Glowforge app. You can also add a backup payment method. Please note: the backup payment method is a feature so you can conveniently change the card that you want to be charged on the upcoming cycle, but it won’t automatically get charged if your primary card doesn’t go through. 

To update your payment method:

  1. Go to app.glowforge.com and sign in.
  2. At the top right of the Dashboard, click your printer's name, and then click settings.
  3. On the Purchase History tab, click Manage Subscription.
  4. In the Manage Subscription window, click Payment Methods and then follow the onscreen instructions.

 

How do I download a Payment Invoice?

  1. Go to app.glowforge.com and sign in.
  2. At the top right of the Dashboard, click your printer's name, and then click settings.
  3. On the Purchase History tab, click Manage Subscription.
  4. In the Manage Subscription window,
    1. Click Payment Methods to update your credit card
    2. Click Billing History to download an invoice 


Can I pay with a purchase order (PO) or any other non-credit card methods?

Unfortunately, it’s not possible. A Glowforge Premium Subscription requires a credit card payment. However, if you are a school or institution, please reach out to our sales team and they can help. 


Account Questions

How do I download the 'Design of the Month' or 'Free with Premium' Catalog Designs

In order to get the Design of the Month or the Free with Premium catalog designs, you will need a credit card on file. Once you provide your credit card, a $0 transaction will be processed in order to facilitate the download, and you'll be able to download the designs for free.

Please note, you will need to enter your credit card here and not when purchasing a design from the shop. 

If you add your credit card during the trial, your payment will be processed at the end of your trial period. And of course, you can cancel anytime.


Can I change from a monthly subscription to a discounted annual subscription?

To update to Annual Plan subscription 

  1. Go to app.glowforge.com and sign in.
  2. At the top right of the Dashboard, click your printer's name, and then click settings.
  3. On the Purchase History tab, click Manage Subscription.
  4. In the Manage Subscription window, click Subscription Details and then select Edit Subscription.
  5. Select Annual plan and enter Coupon Code - GF2935AUS
  6. Click the Update Subscription button and checkout.


How do I add another user to my account?

Each Glowforge Premium subscription comes with 1 primary member and 2 additional members. To add additional members, you must first invite them to your Glowforge printer. 

To invite a user:

  1. Go to app.glowforge.com and sign in.
  2. At the top right of the Dashboard, click your printer's name.
  3. Click settings, and then click add user
  4. Type the email address of the person you want to invite. To invite more than one person, type a list of emails separated by commas.
  5. If you have multiple printers, select the Glowforge printer you want to invite them to.
  6. Click Add Users.

Your invited users will receive an email with instructions to set up their accounts. When they sign in, they’ll see some designs to get them started, and they’ll also be able to post questions and projects in the forum. 

Once your invited users have been added, you can select the users you would like included in your Glowforge Premium paid subscription plan. 

Here's how to add users to your Glowforge Premium account:

  1. Go to app.glowforge.com and sign in.
  2. At the top right of the Dashboard, click your printer's name.
  3. Click settings, and then click the user's name
  4. Click the checkbox next to Glowforge Premium to add users to your subscription and hit Save. 

They will see the premium subscription features the next time they login. 

 

Can I pause my Glowforge Premium subscription?

Pausing a Glowforge Premium Subscription is not possible at this time, but we’ve heard that some customers would like a way to do it. We are considering it for the future.

 

How do I cancel my Glowforge Premium subscription?

Even though we’re sorry to see you go, we’ve made it easy to cancel your subscription.

Just remember, without Glowforge Premium:

  • Your Free with Premium catalog designs will disappear.
  • You will be removed from the Fast Lane servers so your prints will no longer be accelerated.
  • You’ll lose access to the text, shape, outline, and other Creative Tools.
  • Any designs you haven’t used in 30 days will be removed.

Remember, unlimited storage is available with Glowforge Premium, but not with Glowforge Print. So, before you cancel your subscription, make sure to export and save any designs that you want to keep.

 To export and save your designs

  1. Sign in to your account at app.glowforge.com, then on the Dashboard, click to open your design.
  2. Click the 3 dot More menu, select Export Design, and then follow the onscreen instructions.

 To cancel your subscription

  1. Go to app.glowforge.com and sign in.
  2. At the top right of the Dashboard, click your printer's name.
  3. Choose Settings > Purchase History > Manage Subscription.
  4. In the Manage Subscription window, click on your monthly subscription. 
  5. In the Subscription Details window, click Cancel Subscription.
  6. If you’d like, you can give us some feedback about why you are canceling, and then click Confirm Cancellation.

Once you’ve canceled, your subscription will remain active through the end of the current billing period.

Of course, you’ll always have access to all the wonderful things that Glowforge Print can do. And, you can upgrade your subscription again anytime.

Please note: If you resubscribe, any discounts you previously had on your account will not be applied. 


Looking For Something Else?

If you didn't find what you were looking for here, check out our website or our Glowforge Premium Features and Tutorials page for more information. If you still have any questions or need assistance, contact Glowforge Support and a member of our team will be happy to help!

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