Lid Camera Didn't Take a Picture

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When using your Glowforge and the Glowforge App, your printer's lid camera does a lot of work! It provides a view of your material and is used during steps to calibrate your printer during startup. If it's unable to take a picture, you'll see a message in the app.

Troubleshooting Steps

If your Glowforge Printer's lid camera can't take a picture, there may be an issue with one of the lid cables. To troubleshoot this issue, check that the lid cables are connected properly. 

Follow these steps to check the connections:

    1. Turn off your printer and open the lid.

    2. Gently push on each of the clips pictured below to ensure that they are closed. Each clip should lie flat, and you shouldn't be able to flip it in any direction.

      Lid_Cable_Clips.jpg

    3. If any of the clips are open, gently close them. Then turn your Glowforge back on, and it will run the calibration again.

If you still get a message that the camera didn't take a picture and all of your lid cable connections are clean, inserted correctly and undamaged, it's likely that the black lid cable on your printer needs to be replaced. Replacement cables can be ordered from our shop here.

If installing the new cable doesn’t lead to your camera taking pictures, please contact our team and we'll be happy to help!

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