Design is Empty or Artwork is Missing

Any changes you make in the Workspace are saved immediately and automatically. If you navigate to another page, close your browser, or just hit refresh, your work won't be lost. 

However, this can sometimes lead to unexpected behavior. For example, if the design's artwork was deleted while preparing a print, the artwork may disappear, and the workspace will display a "No Artwork" message. 

Here's how to fix that problem and undo any changes you've made by mistake. 

Troubleshooting Steps

First, you can use undo actions any time, until you leave or refresh the page, by using the undo buttom (shown below).

A screenshot of the menu bar in the Glowforge App, with the Undo button circled.


For a clean start with a design you've uploaded, go to your dashboard, click Create a new design and then click the Upload a file button to upload the file again.

A screenshot of the create a new design options in the Glowforge App


To reset a Glowforge Catalog design:

If you're using Glowforge Catalog design, you can start fresh by choosing Reset Design. Here's how.

  1. Open the design in the Glowforge App workspace.

  2. Click the "..." button
    A screenshot of the 3 dot button in the Glowforge App
  3. Click Design Details.
    A screenshot of the design details button in the Glowforge App
  4. To the right of the workspace you'll see more information about the design. Click the Reset Design button. (You may need to scroll down to see the button.)

    A screenshot of the design details area in the Glowforge App, inculding the reset design button.

  5. The design will reset and the following message will appear in the bottom-right corner:

A screenshot of the notification message in the Glowforge app that appears after you reset a design.

If you try these steps and your catalog design doesn't reset, or if the troubleshooting you're running into doesn't quite match these examples, please contact our team and include:

  • The name of your design as it appears on your Dashboard
  • The time and date you last opened the design

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