Repairs for Modified Glowforge Products

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Introduction

Our top two priorities are to build a product that’s safe and reliable and to build the amazing, quality product our customers expect and deserve. We work really hard to make sure that you’re going to have a wonderful time creating amazing things on your Glowforge.

Most of our customers will enjoy their Glowforge 3D Laser Printer just the way we made it. We’ve heard from a few customers, though, that they are highly versed in mechanical, electrical, exhaust and laser matters, and confident that they can safely modify and use their Glowforge, including adhering to all pertinent product and laser safety considerations.

Should someone decide they possess the technical and safety expertise to modify their Glowforge product, we want to identify the impact on warranty coverage and authorized repairs.

To ensure your product's safety, longevity, and proper operation, do not modify your Glowforge product

Product modification can expose the user to the risk of serious injury or even death. It can cause the product to break or to not perform as designed. Accordingly, our manuals state that you should not modify your Glowforge product.

Modifications void warranty

We cannot be sure of the safety and reliability of a product that has user modifications. For that reason, once modifications have been made, we can no longer cover repairs to the unit. Modifications to a Glowforge product void the Limited Warranty that comes with your Glowforge.

That means if you modify your Glowforge, it will no longer eligible for any applicable free shipping under the warranty, nor will repairs of any kind be paid for by Glowforge. Here’s the key phrase from the warranty:

  • Modification of the hardware or accessories, including but not limited to replacing parts, making permanent cosmetic changes to the machine, replacing the software or firmware, or other unauthorized changes voids this Limited Warranty.

     

Out of warranty repairs on modified Glowforge products

If you request that our technicians perform a repair on a modified Glowforge, here’s what to expect.

To bring your Glowforge into safe and functioning order, we will repair all damage and/or modifications to your machine before sending it back to you. For example, if you request that we replace the Laser Tube on your Glowforge, and the unit also has a hole drilled in the front, we will repair both the Laser Tube and the case before returning it to you. We will provide you with a price quote for that option.

If we believe it is possible to repair only the issue you requested, and not repair the modification, then we will also provide you with a price quote for that option, as a courtesy. If you choose this option, then the following conditions apply.

  1. We may later conclude it is unsafe or impossible to complete the repair. If no repair is performed, you will not be charged for the repair.

  2. We will not be able to test, calibrate, or guarantee the repair, since we cannot ensure the unit is safe to operate at the repair facility.

  3. We will instruct you to fully repair the product when we return it to you, reversing the modifications made, and to not operate the product until those repairs are made.