Stop Using Your Glowforge Printer If...

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If any of the following occur, immediately turn off the power switch, unplug the printer, and contact support@glowforge.com. Do not use your Glowforge again until the issue has been addressed by support.

  • The default settings for a piece of Proofgrade™ material do not cut through the material even after cleaning the lens and windows.
  • There is a fire in the printer which persists after the laser turns off.
  • The head stops moving but the laser is on.
  • The printer's button turns any color other than white, yellow, or teal.
  • You see any damage or discoloration to the case.
  • There are any cracks or chips in the glass tube or lid.
  • You see any moisture present inside the Glowforge.
  • You see any damage to the interior components of the Glowforge.
  • You notice unusual light coming from the printer that was not occurring previously.
  • You notice an unusual sound coming from the printer that was not occurring previously.
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