Stop Using Your Glowforge Unit If...

Follow

If any of the following occur, immediately turn off the power switch, unplug the unit, and contact support@glowforge.com. Do not use your Glowforge unit again until the issue has been addressed by support.

  • The default settings for a piece of Proofgrade™ material do not cut through the material even after cleaning the lens and windows
  • There is a fire in the unit which persists after the laser turns off
  • The head stops moving but the laser is on
  • The unit’s button turns any color other than white, yellow, or teal
  • You see any damage or discoloration to the case
  • There are any cracks or chips in the glass tube or lid
  • You see any moisture present inside the Glowforge unit
  • You see any damage to the interior components of the Glowforge unit
  • You notice unusual light coming from the unit that was not occurring previously.
  • You notice an unusual sound coming from the unit that was not occurring previously