Ownership Transfer

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You've Ordered a Glowforge But Haven't Set It up Yet

If you’ve ordered a Glowforge and want to transfer ownership before you’ve set up your own account:

  1. Contact Glowforge Support

    Please message us from the email address associated with the purchase and tell us:

    • Your first and last name
    • Your email address
    • The new owner’s first and last name
    • The new owner’s email address

  2. We’ll send a temporary password to the new address and remove the old address from ownership

 

You Want to Transfer Your Glowforge to a New Owner

If you’ve already set up your Glowforge under your own account and want to change owners:

  1. First make sure the intended new owner has access to the unit

    You can add them as a user by following these steps.

  2. Contact Glowforge Support

    Please message us from the email address associated with the purchase and tell us:

    • Your first and last name
    • Your email address
    • The name of the Glowforge printer that you want to transfer
    • The new owner’s first and last name
    • The new owner’s email address
    • One of the following to verify your original purchase:
      • The last 4 digits of the card used to purchase the Glowforge
      • PayPal Transaction ID
      • Affirm Loan ID
      • PO number
      • Check number
      • Wire number
  3. Once that information is received by our team, we'll remove all owners but the new one.

     

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