You've Ordered a Glowforge But Haven't Set It up Yet

If you’ve ordered a Glowforge and want to transfer ownership before you’ve set up your own account:

1. Contact Glowforge Support

   Please message us from the email address associated with the purchase and tell us:

   • Your first and last name
   • Your email address
   • The new owner’s first and last name
   • The new owner’s email address
     
     

2. We’ll send a temporary password to the new address and remove the old address from ownership

You Want to Transfer Your Glowforge to a New Owner

If you’ve already set up your Glowforge under your own account and want to change owners:

1. First make sure the intended new owner has access to the unit

   You can add them as a user by following these steps.
   
   

2. Contact Glowforge Support

   Please message us from the email address associated with the purchase and tell us:

   • Your first and last name
   • Your email address
   • The name of the Glowforge printer that you want to transfer
   • The new owner’s first and last name
   • The new owner’s email address
   • One of the following to verify your original purchase:
     • The last 4 digits of the card used to purchase the Glowforge
     • PayPal Transaction ID
     • Affirm Loan ID
     • PO number
     • Check number
     • Wire number
       

3. Once that information is received by our team, we'll remove all owners but the new one.