Change the Owner of Your Glowforge

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You've Ordered a Glowforge But Haven't Set It up Yet

 

If you’ve ordered a Glowforge and want to transfer ownership before you’ve set up your own account:

  1. Email support@glowforge.com

    Please send this email from the email address associated with the purchase and tell us:

    • Your first and last name
    • Your email address
    • The new owner’s first and last name
    • The new owner’s email address
  2. We’ll send a temporary password to the new address and remove the old address from ownership

     

You Want to Transfer a Glowforge Set Up Under Your Own Account

 

If you’ve already set up your Glowforge under your own account and want to change owners,

  1. First make sure the intended new owner has access to the unit

    You can add them as a user by following these steps.

  2. Email us at support@glowforge.com

    Please send this email from the email address associated with the purchase and tell us:

    • Your first and last name
    • Your email address
    • Your Glowforge username
    • The new owner’s first and last name
    • The new owner’s email address
  3. We’ll make sure to remove all owners but the new one