Wiregrass Technologies, an independent firm specializing in Glowforge printers, offers out-of-warranty same-unit repairs. We’ve reviewed their work and it’s impressive, thoughtful, and thorough. If you’re looking for a repair of your unit, rather than an exchange - we recommend working with them. Note that they are independent and you will work directly with them; Glowforge is not involved beyond providing an initial referral. Rest assured, your Glowforge is designed for years of creative magic. With these additional support avenues, your creative journey will continue strong.

Requesting services from Wiregrass Technologies is simple and can be done in 3 easy steps:

Reach Out to Glowforge:

Contact Glowforge Customer Care for a referral. We’ll confirm if the type of repair can be supported by Wiregrass Technologies and, if so, provide a referral. In some cases, we also provide specific diagnostic details for you to share with Wiregrass.

Our team is available at 855-338-2122. 

Contact Wiregrass:

Reference your Glowforge referral information when you submit a  request form for Wiregrass Technologies. Ensure you give Wiregrass all necessary information about your Glowforge printer's issue, including any error messages or diagnostics from Glowforge. They will provide an overview of the repair process tailored to your needs.

Additional contact details:

Website: Wiregrass Repairs

Support Hours: Monday – Friday, 9 AM -5PM

Response Time: typically within 24 hours

The Repair Plan:

Work with Wiregrass to finalize all details for your repair. Remember, any changes involving user access to your printer are at your discretion; Glowforge will require your permission before making such adjustments.

We are here to assist you if you have any questions or need further support throughout the referral and repair process. Thank you for creating with Glowforge and considering Wiregrass for your out-of-warranty repair needs.