Cancel an Order

Sometimes things change and you need to cancel an order. We get that, and are here to help!

To get your order to you as quickly as possible, we send it to be shipped as soon as the order is finalized. Please contact us immediately if you need to cancel or modify your order, and be aware that our Terms of Purchase and Service may apply if your order has already shipped.

To cancel an order you'll need to contact our Customer Success team. When you reach out, we will need to verify your account information. Please provide the following information when you submit your request:

  • the email address used to make the purchase, and one of the following:
    • the last 4 digits of the credit card used
    • PayPal Transaction ID
    • Affirm Loan ID
    • Check number
    • Wire number

Once we receive your request, a member of our team will follow up with you.

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